Privacy Policy

1. Introduction

MyPatientScore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

We collect information that you provide directly to us when you:

• Register for an account
• Complete your profile
• Submit or respond to reviews
• Upload images related to healthcare experiences
• Contact our support team
• Sign in using third-party authentication providers (Google, Facebook, Microsoft)

We may also automatically collect certain information about your device, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

Third-Party Authentication

When you sign in using third-party authentication providers (Google, Facebook, or Microsoft), we collect:

• Your email address
• Your name and profile picture (if provided by the provider)
• Basic profile information (as permitted by the provider)

We do not store your third-party authentication credentials. All authentication is handled securely through the respective providers' OAuth services.

Special Category Data

When you upload images related to healthcare experiences (such as before/after treatment photos), these may constitute "special category data" under data protection laws. We process this data only with your explicit consent, which you provide when uploading images. You can withdraw this consent at any time by deleting the images from your reviews.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyse trends, usage, and activities
• Detect, prevent, and address technical issues
• Protect against harmful or unlawful activity

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf
• Professional advisors, such as lawyers, auditors, and insurers
• Regulatory authorities, law enforcement agencies, and other third parties where required by law
• Business partners in connection with offers, promotions, or other events
• Other users, when you share information through the platform

We will not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Medical Images

For images uploaded as part of healthcare reviews:

• Images are stored securely in encrypted cloud storage
• We automatically compress and process images to reduce file size
• We recommend you avoid uploading images containing personally identifiable information of others
• We retain images for as long as the associated review remains on our platform
• You can delete your images at any time by editing or deleting your review

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained until you delete your account
• Review content and associated images are retained until you delete the review or your account
• When you delete your account, all your personal data, reviews, and uploaded images are permanently deleted

7. Analytics and Tracking

We use Simple Analytics, a privacy-friendly analytics service that doesn't use cookies or collect personal data. This service helps us understand how our platform is used while respecting your privacy. We do not use any cookies or other tracking technologies on our platform.

Simple Analytics collects only basic, anonymized information such as page views and referrer information. No personal data is collected, and no cookies are set in your browser. For more information about Simple Analytics' privacy practices, you can visit their website at simpleanalytics.com.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

[email protected]